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VA secretary: Disney doesn't measure wait times, so why should VA?
The Washington Examiner ^ | May 23rd, 2016 | By Sarah Westwood

Posted on 05/23/2016 11:24:16 AM PDT by Mariner

Veterans Affairs Secretary Robert McDonald on Monday compared the length of time veterans wait to receive health care at the VA to the length of time people wait for rides at Disneyland, and said his agency shouldn't use wait times as a measure of success because Disney doesn't either.

"When you got to Disney, do they measure the number of hours you wait in line? Or what's important? What's important is, what's your satisfaction with the experience?" McDonald said Monday during a Christian Science Monitor breakfast with reporters. "And what I would like to move to, eventually, is that kind of measure."

McDonald's comments angered House Speaker Paul Ryan, who tweeted out Monday afternoon, "This is not make-believe, Mr. Secretary. Veterans have died waiting in those lines."

(Excerpt) Read more at washingtonexaminer.com ...


TOPICS: Foreign Affairs; Front Page News; Government; News/Current Events
KEYWORDS: sociopath; veterans
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To: Mariner

Where does Dorkbama the Muslim dig up these *ssholes?

And how long do we put up with them before we eject them...violently?


41 posted on 05/23/2016 11:53:10 AM PDT by Da Coyote
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To: Mariner

Disney is very careful with ride times.

There’s an app about wait times, in fact.

And they hand out little digital markers to people in line (it’s a lanyard with a little card) so as to determine throughput.

In short, he couldn’t be more wrong.


42 posted on 05/23/2016 11:53:33 AM PDT by MeanWestTexan (Sometimes There Is No Lesser Of Two Evils)
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To: Mariner

On a February 15, 2015 airing of Meet the Press, McDonald stated that 60 Veterans Affairs employees had been fired because of the VA’s wait time scandal. Later, he backtracked and clarified it was only eight employees that lost their jobs.[26]

On February 23, 2015, McDonald admitted he misspoke trying to engage a homeless veteran on January 30, 2015 about his serving in the U.S. Army Special Forces, a conversation that was recorded by a CBS television news crew accompanying him during a nationwide count of homeless veterans. “I have no excuse, I was not in the special forces” he told The Huffington Post, which first broke the story.[27] The Huffington Post reported that “special operations forces” includes the Army Rangers and that McDonald “completed Army Ranger training and took courses in jungle, arctic and desert warfare. He qualified as a senior parachutist and airborne jumpmaster, and was assigned to the 82nd Airborne Division until he resigned his commission in 1980. While he earned a Ranger tab designating him as a graduate of Ranger School, he never served in a Ranger battalion or any other special operations unit.[26]”

On May 13, 2016 Sec. McDonald was at the Leavenworth, Kansas VA for a Town Hall meeting. During the course of his visit, he stated that he has ‘lived and worked on seven continents.’ He then corrected that to ‘six’.

In 2007, McDonald received the inaugural Leadership Excellence Award from the U.S. Naval Academy and Harvard Business Review. He serves on the Board of Directors of Xerox, the McKinsey Advisory Council, and the Singapore International Advisory Council of the Economic Development Board. McDonald has a son and a daughter, Rob and Jennifer. Jennifer currently works for American Express, and Rob is employed as lawyer.[28]

McDonald joined Procter & Gamble in 1980.[6] He served as a brand manager for Tide from 1984-1986. In 1989 he transferred to Toronto to lead P&G’s Canadian Laundry business, and moved to the Philippines as General Manager in 1991. In 1995 he became Vice President, Laundry & Cleaning Products Asia, and relocated to Japan. A year later in 1996, McDonald became President, Japan Operations, and in 1999, President, Northeast Asia. Two years later he moved to Brussels as President, Global Fabric Care and later President, Global Fabric & Home Care. He was appointed Vice Chairman, Global Operations in 2004 and appointed Chief Operating Officer in July 2007. McDonald became President and Chief Executive on July 1, 2009.[7] He assumed the Chairman of the Board role January 1, 2010. He retired from P&G on June 30, 2013.[8]

Under McDonald’s leadership, P&G grew organic sales by an average of about three percent per year with core earnings per share up an average of about four percent. P&G’s stock price rose from $51.10 to $78.80 during his tenure as CEO – over a fifty percent increase. The company’s market capitalization puts it among the top fifteen most valuable companies in the world. P&G also made significant strategic adjustments to its product portfolio. The Company acquired Ambi Pur and formed a joint venture with Teva Pharmaceutical Industries, which will enable P&G to expand its Consumer Health Care business. P&G also divested its remaining food business, Pringles, exited the pharmaceutical business, increased its focus on discontinuous innovation through the establishment of transformational platform technologies and a new business creation group, and initiated a five-year, $10 billion productivity program.[9]

https://en.wikipedia.org/wiki/Main_Page


43 posted on 05/23/2016 11:53:53 AM PDT by HarleyLady27 ('THE FORCE AWAKENS!!!' Trump; Trump; Trump; Trump; 100%)
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To: Mariner

sure his first name isn’t Ronald?


44 posted on 05/23/2016 11:55:25 AM PDT by Palio di Siena
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To: Mariner

Procter & Gamble (Tide), which under him got into pharmaceuticals.

Dots. Connect.


45 posted on 05/23/2016 11:55:51 AM PDT by polymuser (Enough is enough!)
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To: econjack

Robert McDonald is an arrogant POS. One of our local talk radio hosts had him on his show when he first got the job at the VA. He wouldn’t answer any tough questions and got nasty when pressed for an answer.


46 posted on 05/23/2016 11:57:20 AM PDT by Polyxene (Out of the depths I have cried to Thee, O Lord; Lord, hear my voice.)
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To: econjack

actually, when he lied about being in Army special Forces with the media following him around - he is that stupid.


47 posted on 05/23/2016 11:58:22 AM PDT by Reverend Wright (UK out of the EU; UN out of the USA !)
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To: Polyxene

I think this guy will be out by the end of the week.


48 posted on 05/23/2016 11:59:14 AM PDT by Reverend Wright (UK out of the EU; UN out of the USA !)
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To: blueunicorn6

He was the CEO of P&G.


49 posted on 05/23/2016 12:01:51 PM PDT by jurroppi1 (The only thing you "pass to see what's in it" is a stool sample. h/t MrB)
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To: Lurker

Dumb remark by Mr. McDonald


50 posted on 05/23/2016 12:04:27 PM PDT by ptsal
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To: Mariner

A “long wait” at Disney is maybe a couple of hours for the more popular rides, or on a busy day. A “long wait” at the VA is a potential life-sentence. Big difference.

Also, as others have pointed out, not many people die in line at Disney. And yeah, Disney tracks wait time, and down to the minute in all likelihood, just like they track almost everything else. Their profit is a function of the efficiency of the park, and line length is a big factor in that.


51 posted on 05/23/2016 12:05:14 PM PDT by Little Pig
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To: Mariner

I have not been to disney in over 45 years but excuse me i remember signs that said...wait until Matterhorn is 45 minutes from this spot...etc...
So this person either is young, ignorant, a liberal, or just a plain liar. I am going to guess all of the above...i won’t make them wait at all this person is a MORON FIRST CLASS!
fREEGARDS
lex


52 posted on 05/23/2016 12:07:42 PM PDT by lexington minuteman 1775
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To: jurroppi1

Yep.

Messed that one up.


53 posted on 05/23/2016 12:08:38 PM PDT by blueunicorn6 ("A crack shot and a good dancer")
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To: Mariner

An immaterial and totally ridiculous comparison of two completely unrelated things.

And in fact Disney as most theme parks do, have estimated wait times for attraction lines. They keep general metrics on it.

Guy ought to be fired just for that idiotic comparison, proves hes not able to generally think properly about running the va.


54 posted on 05/23/2016 12:12:44 PM PDT by Secret Agent Man (Gone Galt; Not averse to Going Bronson.)
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To: econjack

Stupid? What he’s doing should be considered criminal. Trump should have Veterans Affairs Secretary Robert McDonald arrested and tried for crimes against the country.


55 posted on 05/23/2016 12:17:34 PM PDT by GOPJ (Liberals have nullified real laws & replaced them with PC Shadow Laws. It's totalitarian.)
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To: Mariner

Last time I went to Disneyland, they had signs posted as to how long the wait time to get on a ride is...So, yes, they do keep track of wait time and try to work on them hence the concept of fast pass...This guy is clueless, get rid of him, Wait time for rides are not the same as wait times to see the doctor, take too long to to get in to see a doctor and it can cost you your life.


56 posted on 05/23/2016 12:37:51 PM PDT by psjones (u)
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To: psjones

As a florida resident with annual passes to all the amusement parks including the Disneyworld, I can say with 100% certainty that Disney does measure wait time. The wait time is posted at entrance of every ride. I personally have been asked multiple times to carry a red card at the entrance of a ride so that i can hand it back to a staff member to calculate the wait time before I board the ride.


57 posted on 05/23/2016 1:07:27 PM PDT by Greensea
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To: Mr. K

“Satisfaction with experience”?

More llike “Dead men tell no tales”!


58 posted on 05/23/2016 1:10:58 PM PDT by Redleg Duke (Remember...after the primaries, we better still be on the same team!)
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To: Mariner

McDonald is a West Point grad who left the Army after his service obligation was up. Went into the corporate world and eventually became CEO of Proctor & Gamble before being “recruited” by Zero to lead the VA.

Also famous for lying about his Army background during a photo-op for a program designed to get homeless vets off the streets. In a conversation with a homeless man who claimed to have been in special forces, McDonald claimed he was SF as well. In reality, McDonald graduated from Ranger school, but was never assigned to a Ranger regiment, and he never qualified as a Green Beret.

Funny, I have yet to see a Republican call for McDonald to resign. It’s clear McDonald is just as clueless as his predecessor—and conditions in the VA are still bad—but no one is demanding his head on a platter. The GOPers are spineless as ever


59 posted on 05/23/2016 1:16:33 PM PDT by ExNewsExSpook
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To: Mariner

Anybody working for the VA should be a veteran. Period.


60 posted on 05/23/2016 1:20:19 PM PDT by SkyDancer ("Nobody Said I Was Perfect But Yet Here I Am")
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