I did. Got some dude in Bangladesh or some similar location who, after a half hour of my explaining the problem couldn't help.
Called the Staples store too, they said bring it in and they'd look at it. All I need is the damned code, which I cant find 'cause I cant find the packaging. They want a service charge, apparently.
I get it. It’s frustrating.
But that is the way to go. You have a legitimate copy and there is info associated with your Windows and Office programs that confirms it even without the original install codes.