I doubt very much that Facebook is telling anyone that there aren't people involved in the process of adding and removing content from Facebook or that it is all done by computers free of human input I don't think that it's possible to operate a human-free, hands-off website as you are envisioning and I don't think that Facebook is making that claim. Human beings are required and decisions have to be made.
I do think that there are people who are trying to cast themselves as victims. The world of "Neutral-land" is right next door to a "Socialist Utopia." Neither place exists.
Ok