There’s no way those two were following company policy. This was a case of a couple of local employees at that particular office who had an agenda of their own. Unfortunately, this will reflect badly on the entire company. The rental agent and her supervisor should be fired, but they won’t be. After all, as we all know, that would be racism.
“This was a case of a couple of local employees at that particular office who had an agenda of their own”
Did you read the article? You know the part where Avis corporate doubled-down, pretty much calling the Israelis liars and standing behind their obviously racist employees?