Really? And you believe that. Betcha the secretarypantssuit.gov email address was reserved for her before she ever entered her office. Staff doing what they're supposed to do so the new SecState can hit the ground running. SOP
It was probably reserved in the way most e-mails are set up in a standard format, but if she never authorized the IT guys to set it up...or maybe Huma or Cheryl told them not to bother.
I think there is a serious question whether the account, if reserved, was ever activated.