What an awful company. I went to BR once to buy some pants and they pushed their credit card applications pretty hard with 20% off. So I went for it since the discount was so big, but they wouldn't let me pay for it at that time. I had to wait for the bill.
The bill came quite a bit later, maybe two days before it was due. I paid in full immediately, but a few weeks later I received a bill for a late charge. I called and sent them letters, but to no avail. They kept sending late charges on top of late charges. Soon my $80 pants had over $300 in late charges. I never did pay it and it took me years to get if off my credit report.
A few years later I had my second issue with Gap stores. My credit card was used fraudulently on a shopping spree that included Toys R Us, Radio Shack, DSW Shoes, and Gap. I called all of those companies and with one exception, they were all courteous and professional. All but one store had either spotted the fraud and canceled the order before I called or canceled it as I was on the phone. The one store that told me that I'd have to take it up with my bank? Yes, it was Gap.
I hope they go under.
I find myself in a 2nd career, surrounded by 20-30 yr olds. When I see the old navy t-shirts I tell them there is nothing old or navy about them. I crack myself up.