I own numerous Colt firearms and have dealt with their customer service on more than one occasion. IMO their problem was/is that they relied upon the military for their profits and could care less about civilians. My experiences with their rude and incompetent customer service/warranty department are not unique. It’s how they roll. Now they’re paying the price.
Bingo! They adopted the H und K business model.
Because we’re Colt and we hate you.
Remember their large pin AR receivers?