Ridiculous. She was simply stating the truth. You OBVIOUSLY have zero experience with autistic kids.
How hard would it have been for the staff to make an accommodation to a situation? Not hard. Simple human decency and kindness would have helped -- that's all.
All those passengers had their lives disrupted because the staff couldn't hit a button on a microwave to help a struggling guest on their plane. Give me a break. She needed something that the airline had every means of providing, but they refused to BELIEVE the mother.
I have taken care of my wife's mentally handicapped sister for past 15 years.
My wife and I know her limitations and don't except the world to cater to her every need or want.
Again, you are wrong. They had their life's disrupted because the mother made a threat. You don't do that and get to stay on the plane. Try it yourself and see!