Doesn't work, I tried that. They will give you a false name anyway and if you ask to speak to their “supervisor” they will give you a coworker who surprisingly sides with what the first one said so asking for a name is useless.
Trying to get any solid information from the IRS is usually a waste of your time. They themselves do no know the laws they are supposedly following. Many of them are idiots affirmative action workers.
They also can’t read english.
They routinely ignore conditional clauses using the word “if”, as well ignoring conjunctions like “and” to support their arguments
They always respond angrily with “You can see it says that! Can’t you?”.
Which is where I point out grammar and say “Yes, it does use those word but, you can’t ignore a word to give a sentence a whole new context that doesn’t exist”.
Just ask yourself what kind of person you would have to be to willingly work for the IRS. I think I would have to be facing starvation or worse to even consider it.