One jerk employee does not a business define.
Oddly enough, Wal-Mart can’t even really get sneered at for hiring her, because there is no way they can screen out such people and have enough workers.
If you get hassled by a jerk like this, ask them to show you a printed copy of store policies. Most chain stores have a bunch of these available, so it should be no problem. This should solve any argument.
If the store actually does have that as a policy, then there is no need to snarl at the employee. But if they don’t, point out that they don’t and maybe the employee will back down. If they don’t, then tell their manager.
Agreed. After reading the full article, it sounds like everything was quickly remedied by the store manager and much to the benefit and, hopefully, satisfaction of the customer. It’s up to the store manager to deal with the errant employee. No longer an issue worth prolonged indignation.