“Shell have to quit refusing.”
It’s very odd. She seems to feel that these changes are aimed specifically at her. She’s fighting back by refusing to change. (Frankly, I find it annoying. She adapted to DOS quicker than me, but now can’t navigate in OS8 at all. She bought a support service and calls them for everything, but she first tells them how much she hates computers. They don’t care.)
It’s more of an indulgence than anything. People did the same thing when self-service gas stations came into being.