[cynwoody]

I've actually used the Panera app, on their in-store kiosk (an iPad with a card swipe glued on). It works really well. You can see the item and all the variations, and you have time to select what you want without worrying that you are wasting the next customer's time (iPads are cheap; humans are expensive).

It's far superior to waiting behind their interminable old-technology order-taking process. Don't know why this is ... complicated menu, stupid customer, idiot crewmember following upgrade script? Whatever, I know what I want, and I want it now!

The article did identify a bug, however. If you order from a human, it asks you your name for the order. The app, however, reads track 1 from your credit card and uses that. That's obnoxious. The app should include a dialog where your name from track 1 is shown and editable before placing the order.

[freedumb2003]

>>The article did identify a bug, however. If you order from a human, it asks you your name for the order. The app, however, reads track 1 from your credit card and uses that. That’s obnoxious. The app should include a dialog where your name from track 1 is shown and editable before placing the order. <<

That isn’t a bug, it is at worst a feature. A bug is when the system does not execute per the specifications. Per your description the system is executing flawlessly.

What you are requesting is an enhancement.