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Detroit Water City: If the city can’t even make customers pay their bills, how can it move forward?
City Journal ^ | September 28, 2014 | Aaron M. Renn

Posted on 09/29/2014 2:39:52 AM PDT by 2ndDivisionVet

To understand why revitalizing Detroit will be difficult, consider the response to the Detroit Water and Sewerage Department’s (DWSD) recent plan to make overdue customers pay their bills. The DWSD serves more than 4 million customers across the Detroit region. The suburbs mostly buy water from the DWSD wholesale, so it’s mainly city residents and businesses who get billed directly, and over half of them—about 90,000 customers—haven’t paid up. Total past-due bills add up to nearly $90 million, with the average delinquent residential customer owing $540, or more than 7 months’ worth of service, based on an average bill of $75. No enterprise can survive if half its customers don’t pay their bills, so DWSD embarked on a program to make its customers pay or face disconnection of their service—the same requirement placed on every utility customer in America.

A constellation of the usual left-wing suspects denounced the cutoffs. The United Nations called them “an affront to human rights.” Michigan congressman John Conyers said they were “arbitrary and inhumane.” The Michigan Welfare Rights Organization defended those caught stealing water. “I’m certain if there are people who have resorted to this situation, they were forced to. They didn’t have a choice,” said Maureen Taylor, the organization’s state chairwoman. Even Detroit’s bankruptcy judge, Steven Rhodes, no left-winger, said that the “residential shutoff program has caused not only a lot of anger in the city and also a lot of hardship.” The shutoffs would disproportionately hurt minorities and the poor, these and other critics argued. But Detroit is overwhelmingly black and broadly poor, so that claim doesn’t mean much.

The critics ignore a key element of the social contract: we’re obligated to pay for the government services we consume. They also conveniently overlook numerous programs throughout the country—including several in Detroit—that help those struggling to pay their water bills. The DWSD alone has 17,000 customers enrolled in payment plans. In a city where nearly 100,000 water customers don’t pay, and where even a golf course was $438,000 in arrears, those trying to do the right thing are getting played for chumps. In May, DWSD sent out 46,000 shutoff notices but only disconnected service for 10 percent of those it notified. Of the 4,531 customers whose service was cut off, 60 percent had it restored within 24 hours, and 76 percent got their water back within 48 hours. This suggests that most customers can pay—they simply haven’t. As the Detroit News’s Nolan Finley observed, two-thirds of the city’s residents have cable or satellite TV and are presumably paying those bills. And Detroiters already stand to gain from a bankruptcy “grand bargain” that privileges residents and city retirees over out-of-town creditors. The city of Detroit—which actually generates more per-capita revenues than Chicago, Los Angeles, Portland, or Minneapolis— already receives 80 percent of its taxes and revenues from corporations, nonresident landlords, and suburban commuters, which doesn’t jibe with the exploitation narrative.

The DWSD certainly could have handled things better, starting with a clean-up of its commercial accounts. About 11,000 commercial accounts were overdue when the shutoffs began. The top 40 delinquent commercial accounts alone totaled $9.5 million. Starting their collections here—along with a campaign aimed at residential customers to make sure that they knew they were next—would have made sense. And the DWSD seemed ill-equipped to process customer requests for payment plans and hardship relief. This incompetence shouldn’t be too surprising, though, since the DWSD has been a shambles for decades. The department has posted cumulative operating losses of $1.5 billion in the last seven years, even as rates more than doubled over the past decade. A 2012 independent report found that the department, which operates under onerous work rules and 257 separate job classifications, was 80 percent overstaffed, costing taxpayers an extra $134 million per year.

The city called a temporary halt to shutoffs this summer to put better procedures in place and give customers a grace period. But shutoffs have since resumed, with the total reaching 20,000. Opponents filed a motion with Judge Rhodes asking him to issue a restraining order to stop the shutoffs. A ruling is expected soon.

What Detroit’s citizens need most from their government is well-functioning public services. A water utility with 50 percent delinquencies is a reflection of a city that has failed its basic responsibilities. Fixing DWSD is but one of the many changes necessary to restore Detroit—but if city officials don’t have the stomach to collect long-overdue water bills, how will they undertake tougher reforms?


TOPICS: Business/Economy; Culture/Society; Government; US: Michigan
KEYWORDS: democrats; detroit; michigan; utilities
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To: 2ndDivisionVet

“The shutoffs would disproportionately hurt minorities and the poor, these and other critics argued.”

Seems like they would disproportionately hurt those that havent paid their bills.


21 posted on 09/29/2014 4:50:51 AM PDT by Brooklyn Attitude (Things are only going to get worse.)
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To: 2ndDivisionVet

Easy solution Judge Rhodes. Quadruple the rates for the suburbanites to pay for the poor Detroiters who cannot afford it. Redistribution (socialism). It works every time. Why should we have these problems when redistribution (socialism) fixes everything.

/sarc


22 posted on 09/29/2014 4:51:23 AM PDT by PGalt
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To: 2ndDivisionVet

Any competent people have either left Detroit or are putting their efforts in trying to leave Detroit or are trapped in Detroit without the means to do anything to improve their situation.

Detroit will likely become the Mosul of Michigan.


23 posted on 09/29/2014 4:55:54 AM PDT by Carl Vehse
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To: 2ndDivisionVet

Obama will wave his magic scepter and require the Detroit DWS accept EBT food stamp cards and the bill will be paid by the US federal taxpayers.


24 posted on 09/29/2014 5:07:21 AM PDT by Organic Panic
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To: 2ndDivisionVet

Liberals cannot grasp the concept that if there are no consequences for failing to paying your bills then more people wont pay.


25 posted on 09/29/2014 5:15:40 AM PDT by Brooklyn Attitude (Things are only going to get worse.)
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To: Brooklyn Attitude

Amen. Stupidity, laziness, and poor decisions SHOULD result in painful lessons; but when there’s always some sort of BS safety net, no lesson is ever learned.


26 posted on 09/29/2014 5:20:34 AM PDT by ItsOurTimeNow ("Scheming demons dressed in kingly guise, beating down the multitudes and scoffing at the wise.")
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To: Springman; cyclotic; netmilsmom; RatsDawg; PGalt; FreedomHammer; queenkathy; madison10; ...
Interesting about Detroit generating more revenue per capita than other cities.

Image and video hosting by TinyPic

Michigan legislative action thread
27 posted on 09/29/2014 5:22:49 AM PDT by cripplecreek ("Moderates" are lying manipulative bottom feeding scum.)
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To: Carl Vehse
Detroit will likely become the Mosul of Michigan.

Accept no one, armed or otherwise will come to retake or capture it.

28 posted on 09/29/2014 5:23:52 AM PDT by umgud (I couldn't understand why the ball kept getting bigger......... then it hit me.)
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To: MarMema

Detroit city council members are among the highest paid in the country.


29 posted on 09/29/2014 5:30:22 AM PDT by cripplecreek ("Moderates" are lying manipulative bottom feeding scum.)
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To: 2ndDivisionVet

Detroit = Consume according to your needs, Pay according to your ability to pay.

...or we Det.....roit.


30 posted on 09/29/2014 6:08:25 AM PDT by TNoldman (AN ..AMERICAN FOR A MUSLIM/BHO FREE AMERICA.)
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To: 2ndDivisionVet
The critics ignore a key element of the social contract: we’re obligated to pay for the government services we consume.

I needed a good laugh this morning. Go into Detroit and start talking to the population about the "social contract" and the obligation to pay for social services. They will look at you like you are from Mars. There is no "social contract." 80+ years of the Welfare State have given way too many Americans -- black and white -- a mindset of gimme gimme gimme and make the "rich" pay for it. Its that simple. What can I get for free if I cry and scream loud enough to sympathetic politicians and reporters?

31 posted on 09/29/2014 6:09:09 AM PDT by Opinionated Blowhard ("When the people find they can vote themselves money, that will herald the end of the republic.")
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To: caww

“About 11,000 commercial accounts were overdue when the shutoffs began. The top 40 delinquent commercial accounts alone totaled $9.5 million”

This is where the real money is. You do not want to turn off the water to the 85 year little old lady. That looks bad on the evening news. However, when a golf course has not paid $400K then it just shows that someone has not kept an eye on the bottom line. I would start by FIRING the person who is the head of the water department. IF the comptroller and credit manager of my company did not collect $9.5 million dollars , they would be gone.


32 posted on 09/29/2014 6:26:01 AM PDT by woodbutcher1963
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To: ItsOurTimeNow

“I am for doing good to the poor, but I differ in opinion of the means. I think the best way of doing good to the poor, is not making them easy in poverty, but leading or driving them out of it. In my youth I traveled much, and I observed in different countries, that the more public provisions were made for the poor, the less they provided for themselves, and of course became poorer. And, on the contrary, the less was done for them, the more they did for themselves, and became richer.” - Benjamin Franklin, 1766

The RATS have learned that making people comfortable in their poverty is a good way to get votes.


33 posted on 09/29/2014 6:29:14 AM PDT by Brooklyn Attitude (Things are only going to get worse.)
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To: Carl Vehse

You’re kidding, right? Detroit is awesome today. We plan to move there in a year or so..


34 posted on 09/29/2014 6:48:36 AM PDT by MarMema (Run Ted Run)
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To: Carl Vehse
When we made the unorthodox decision to feature Detroit on the cover of Forbes’ list of the Best Places for Business, we knew there’d be some snickering and catcalls.

Forbes has released its annual "America's Safest Cities" list and Detroit ranks 12 in the nation! Mind you, just a year and a half ago, Forbes listed Detroit as the most dangerous city in the U.S.

moving to detroit

shinola

detroit comeback

35 posted on 09/29/2014 6:55:58 AM PDT by MarMema (Run Ted Run)
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To: All
just one more link
36 posted on 09/29/2014 6:59:40 AM PDT by MarMema (Run Ted Run)
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To: 2ndDivisionVet

In the end, the Gibsmedats will get their water paid for by the taxpayers, and they know that. They know how the system works. Just make enough noise or threat and the politicians will cave (if you are a privileged minority).


37 posted on 09/29/2014 7:09:55 AM PDT by Gritty (Obama wants to wage war by measuring it out in teaspoons - Ralph Peters)
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To: MarMema
You’re kidding, right? Detroit is awesome today.

Yeah, I see there are some great real estate deals on fixer-uppers.

fixer-uppers

38 posted on 09/29/2014 7:13:30 AM PDT by Carl Vehse
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To: Carl Vehse

Who cares.....Tigers are in the playoffs and the Lions are in first place.


39 posted on 09/29/2014 7:14:08 AM PDT by dfwgator (The "Fire Muschamp" tagline is back!)
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To: pepsionice

They ran out everyone that would have actually paid for it.


40 posted on 09/29/2014 7:15:37 AM PDT by MrB (The difference between a Humanist and a Satanist - the latter admits whom he's working for)
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