It looks to me like his description is more accurate than the family’s. The family claims he wasn’t swinging it around, and it was pointing down the whole time, except once when he shoulders it for a second then points it back down again. Look at the video below and he clearly was holding it by the grip and swinging it around, using the barrel to push stuff around on the shelf etc. He does it pretty much he whole time. I don’t see anywhere where Richie lied about what the guy was doing. When Richie says it looks like he was loading it, you don’t know what Richie’s point of view was. The operator is asking what he’s doing and it may have looked like that’s what he was doing from his viewpoint. Anyway, the family is clearly lying when they say he never waived it around.
How about when Richie says that he is pointing it at the kids?