They have a union problem. Colossal inefficiencies compounded with inept leadership.
Yep and colossal is an accurate descriptor. They’ve always had that union monkey, though, along with a larger workforce from which the union fed. Now they’re trimming anywhere they can, which leaves fewer unionized employees who can’t/won’t go beyond mandated work standards, such as taking a lunch. They’re damned if they do and even more damned if they don’t. That convoluted pressure from the customer side and the union side creates a cynical work force who show up in their horribly fitting and aesthetically lacking uniforms so they can continue to get paid. The problem is systemic that’s for sure.