My Fenix TK 41 ($127) Became unusable and I found that the Fenix customer service consists of a phone number to China. I am now shopping smarter for a tactical flashlight made in the USA. Live and learn.
Can I have your TK41 if I pay for shipping?
Just send your Fenix light back to the dealer.
I have never had a problem with one.
Product Warranty
Warranty Policy
1. Service Principal
1) Fenix provides easy, reliable, speedy service to all lights under our warranty.
2) Dealers will be responsible for customers. Customers should contact the dealers or distributors from whom they bought Fenix lights for warranty support with Fenixlight Limited’s ‘Warranty Card’ and either a trade invoice or receipt. Fenix will provide our authorized dealers with the technology and parts to service our lights.
2. Service Promise
What we offer: We will replace products afflicted with manufacturing defects within 15 days of purchase;we will also repair a light free of charge within 24 months of purchase if problems develop with normal use; if repair is required after 24 months from the date of purchase, we will charge for parts. The total repair fee is according to the cost of the replaced materials.