A couple of things struck me.
Wow, the AP found someone who actually works at McDonalds and not a hired good from SEIU.
Wow, some guy has literally worked his entire career, 22 years at McDonalds, and NEVER obtained any skills, never improved himself in any way, never made manager or assistant manager. But bitches because he can't support his family.
Something is seriously WRONG with the guy if this is true.
Just being a valued employee should have pushed him up the ladder over 22 years. An assistant manager makes 25-35k/yr, plus bonuses. A manager makes >55K/yr, plus bonuses.
Many pull in 6 figures.
Just think of how well this dude could be "supporting a family" had he put in anything but the bare minimum effort.
Both our sons worked at fast food restaurants when they were in high school. Again, like your family, no intent to make it as a career but they learned to meet the public and now both of them thrive with that skill.