Comcast sent me the wrong box, and I spent most of the day on the phone with several tech support people (all young and with strong accents) trying to get the thing to work.
Without exception they all spoke DOWN to me as if I were a mentally challenged child.
After about an hour, I finally said:
“LOOK...I HAVE INSTALLED TWO COMPUTERS IN MY HOME, AS WELL AS DESIGNED, ASSEMBLED, REROUTED, DISASSEMBLED AND REASSEMBLED AN ENTIRE 16 TRACK DIGITAL RECORDING STUDIO IN MY HOME. I KNOW THE DIFFERENCE BETWEEN HIGH AND LOW IMPEDANCE CABLING, COAXIAL, RCA, PHONE PLUGS AND XLR CONNECTORS. I MAKE MY OWN AUDIO CDS AND MARKET THEM ON THE INTERNET. STOP TREATING ME LIKE AN IDIOT! YOU GUYS SENT ME THE WRONG DIGITAL CONVERTER AND IT IS NOT WHAT I PAY FOR EVERY MONTH, SO EITHER SEND ME THE CORRECT BOX WITH ALL THE FEATURES I AM PAYING FOR OR DISCONNECT MY SERVICE!!!!!!!!!!”
I think I finally got through to him. (sigh)
To quote Faye Dunnaway in “Mommy Dearest”, “Why does it ALWAYS have to be a CONTEST?”
I am very proud of you!!
Put the clown in his place for talking down to you.