I do this kind of thing for a living.
That they tested this thing for a sum total of TWO WEEKS PRIOR TO LAUNCH is unfathomable.
An enterprise site like this should have been on code freeze in mid-spring, and they should’ve been running test cases on it and writing up bugs and fixes for it ever since.
The incompetence demonstrated here is truly mind-boggling.
If your company were writing this software what would they charge for it for a normal customer (let’s assume they didn’t know it was the federal government)?