WTF, regrets what???
Still making it sound as the parents were at fault.
As if only those parent understood well enough they wouldn't be upset.
Oh wow, so Lucy got her first ride in St. Louis on the Snow White and the Seven TSA Dwarfs ride.
Also, note the use of “government passive” language in this “apology.” It’s never anybody’s fault specifically except the victim(s) of their incompetence.