Their receptionist’s job is already being exported in many shops. You call and get an English-speaking receptionist in India who books their appointments. I find it amazing that so trivial a job is worth exporting, but I suppose three or four Indians can support six or eight beauty salons and save a little money by doing it.
Fast-food restaurants begin outsourcing drive-through order-taking
http://www.catholic.org/hf/home/story.php?id=31789