She did not hear what this caller's was saying, she chose to go off on tangent about the "N" word and did not address the caller concern at all. She made her point and now she looks like a jerk. If she had seen her caller as a person in pain asking for help, instead of trying to display her "smarts" she would not be in this position.
I wasn’t listening to the show, you apparently WERE listening. Please explain the context of the previous callers and the specific caller to whom Laura was speaking.
That way I can know exactly what Laura was talking about and the issue she was addressing.