The poster is asking about the infallibility question - that is, as if every word that comes from the Pope's mouth is infallible, a common Protestant misunderstanding. In terms of being in charge of the Church, the Pope is not speaking on his own, but is actually speaking out of the accumulated traditional belief of the Church when he speaks infallibly.
In terms of running it, he (unfortunately, in some cases) is not a dictator, particularly since Vatican II with its "collegiality" focus. He is in a sense the coordinator and manager of this group of ecclesiastical bureaucrats (in the nicest sense of the term!), just as Peter was the chief and representative of the entire group of Apostles and thereby of the entire Church. But his day to day administrative powers can wax and wane, and the idea of this that Protestants have - that the Pope says "do this" and it is done - is far from the truth.
As for the personal affection of the faithful for the Pope, that probably depends on the Pope in question.
However much you clarify the Protestant "infallibility misunderstanding" by your response, you do inquiring Protestants no favor with your concept of the Church as a multi-national corporation and the Pope as somehow the Roman Catholic Church's CEO.
That the Vatican has a vast bureaucracy concerned with many mundane practicalities and peopled by personalities typical of such work is quite true. (Remember the story of a Protestant visitor marveling to Pope John XXIII about the size of that bureaucracy and asking, "How many people work here?" Pope John replied, "About half of them!").
Nevertheless, with ready access via the Internet, Roman Catholics and non-Roman Catholics who want to know the Church's teaching on the nature of the Church and the role of the Pope ought to go directly to the Vatican website and access Vatican II's Lumen Gentium, the Catechism of the Catholic Church or at least the Compendium of the Catechism of the Catholic Church.
They'll find that, contrary to the implications of your response, the Church is more than a multi-national corporation and the Pope is more than a CEO.
www.vatican.va