I've been meaning to dump liberal AOL for some time but haven't yet. Who can recommend a GREAT -- at a minimum -- balanced ISP? I don't want to get out of the frying pan into the fire if that's even possible.
They did the same thing to me. I disconnected with them in Oct. one year(2000?) and in April(2001) I noticed they were still deducting the monthly charge on an account at that point I didn't even use very often at all. I did notice that I could still access my email but just thought that it was free, my bad, but at the time I was really computer illiterate and didn't know. I know my son uses IAM and from what I can tell it is free so I just assumed. When I called they threw that in my face that I was still accessing my email, which I was only doing once or 2 times a month. So they agreed to stop the deduction and credit me for 1 month. Well time passed and 2 months later the same thing, the deduction was still there and when I called back same thing, there was no reasoning with them, they never stopped the deduction nor did they credit my account.
It is over with now, except for a 6.00 deduction that is from AOL MARKETING and they have no record of it but I DO. They can't find anything showing I have an account with them on this but I DO. So i FAXED some info to them this past FRIDAY, like my statements showing the deductions and still haven't heard from them. I will call them tomarrow. This has been a fiasco. IF YOU INSIST ON USING AOL, AND THEN STOP THE SERVICE, KEEP TRACK OF YOUR BANK STATEMENTS CLOSELY, CALL IMMEDIATELY, GET NAMES, AND RECORD EVERYTHING. They are skanks and will play you if you let them.