yellow doesn’t really do retail delivery stuff. it’s LTL (less than a truck load) dock to dock type deliveries.
I had them deliver an engine once. I paid extra to have an ETA call made (so the site would be there, and someone could unload it).. No call was made, a pissed off driver called, screamed at me and said “I’m pushing this f***ing thing off the back of my truck!” he did, damaged the parking lot, and destroyed the engine. The site got it all on security cameras.
Yellow ended up paying for EVERYTHING. that was the last time I used them.