The problem is that Bed Bath and Beyond was once a good store, when most of what it offers was not so same-available in so many other places and folks did less on-line shopping.
It’s stores are smaller than a Walmart or even a Target and for the goods BB&B sells you didn’t have to traipse around a giant store to get directly to what you wanted. That is the benefit of any store that sells only a particular kind of goods. But you have to do it well and you have to keep up with trends, including the move of retail on-line.
They needed to up their on-line game and improve the operations and profit margins of the bricks and mortar presence. Which they haven’t done.
BBBY is working on improving their online ordering and their brick and mortar supplies. There are a lot of things they’ve done which I’m not in agreement with, but for the sake of many, I hope they get things worked out, and very quickly. Implementing new strategies sometimes takes time. Everyone wants things done yesterday, and real life doesn’t work that way.