It’s absurd. The perp uses that word hundreds of times a day it’s in their regular vocabulary he would become desensitized to it if by some chance they would hear it from someone other than their own mouths.
But I do not think the Macys employee said the word because just how the rapper thugs are desensitized to saying the word white people are hyper sensitive about that word.
Interesting enough none have settled on any specific word to define or used, acceptable and not. It’s gone from Africans to Negros to Colored to Blacks to African American....and then all te shortcuts.