I suppose the main problem with kiosks at McDonalds is the germs on the touch pad. Voice recognition will probably be the future of this sort of stuff, especially at drive through windows.
If you couple that with smart credit cards that can be scanned by waving/tapping them on a card reader, one could complete a McDonalds experience touching only the bag.
The kiosks were obsolete before they were installed.
In China they have solved the problem with aps used by millions of users. The ap s are far from new. They are infact seasoned.
The buyer has an ap developed by his bank or funds depository. That ap allows interaction with various vendors having an order/payment ap. That is , the purchaser calls up his bank ap that then points to vendor aps, say McDonalds. The purchaser then places an order and the two aps interact ot make the order and obtain payment.
On arrival at McDonalds, the purchaser shows the receipt on his phone provided by his bank ap and collects his order.
This is the direct simplicity that American companies avoid
I suppose the main problem with kiosks at McDonalds is the germs on the touch pad.
I am always amazed when someone focus on one small item and ignores everything else.
Could there be “germs” on touch screens? Yes, but why is the focus here and not say for example the door you need to open to get into McDonald. Or how about the tables if you sit and eat there. Or if you are really worried, how about the money that is exchanged back and forth. If I was a real germaphobic I would never touch money with my bare hands.
The truth is, germs, virus, bacteria are everywhere. Every thing you touch and the air you breath.
So why are we all not dead? First not all are deadly and second we are immune to most of them.
So no, the touch screen at McDonalds is not going to kill you.