The Registry, as it used to be known, is the WORST run organization known to mankind.
It’s been like that LONG before Baker.
Fire everyone there, that would be a good start.
What is astonishing and nearly impossible to believe, is that further back in the Seventies and early Eighties, it was far, FAR worse, and they were forced to overhaul it.
Hard to believe, but true.
Like so many things Rats are involved in (such as education) it is a jobs program for Leftists and not a tool to serve tax-paying constituents.