Protasowicki, whose parents, Halina and Alexander Protasowicki, own the lodge, said there are no refunds per company policy but that the family could reschedule any time within a year. The room rate was $80 per night.
“I treat everybody the same,” said Protasowicki. “If you didn’t like the place, you shouldn’t have booked it.”
Protasowicki said the couple “pulled the race card” on her, saying the man told the woman to get her phone out and start recording the dispute and that they would make a lot of money posting the video on YouTube.
“I never touched this woman, I never touched her phone — nothing,” said Protasowicki. “The man, on the other hand, refused to leave. I gently escorted him out. I hardly, barely even touched this guy.”
She said they refused to show her their IDs or the credit card they used to book the room. Thus, “they were trespassing,” said Protasowicki.
She said police ignored allegations she made against the couple, including that the man grabbed her shirt. She also said they ignored her brother’s police report and refused to take one from her mother, who is Polish and doesn’t write in English well.
Protasowicki said that they are filing a countersuit.