If she appeared before any judge, there should at least be a record of her appearance even if the reason isn't clear.
I’m sure there will be a solution pending. Fake news.
“Either there was a paperwork error or a misunderstanding as to what going before the judge was about.”
Based on personal experience, it’s likely the appearance before the judge was a private adoption.
That’s what we did in Hilo, Hawaii with our daughter (born in South Korea) in ‘86 - still have the picture with the judge.
We then flew back to Honolulu and, 10 days later, went through a public naturalization ceremony - at the end of which our daughter received a Naturalization Certificate, which she still guards carefully today.
This is the step the parents (apparently US Citizens) missed, and yes, it is their fault. This lady is a victim of her parents’ stupidity, carelessness or ignorance. She should be allowed to go through the Naturalization process without the wait.