Get rid of government unions.
Establish job descriptions/expectations.
People who fail to do their job should be fired. Reviews will be in 3 months.
Managers who fail to fire 10% of their staff in the first 3 months should be fired. (You KNOW there is that much waste. Give the manager’s a clear incentive to clean house.)
That alone would go a long ways to solving much of the problems we vets suffer at the hands of obnoxious, rude and often downright incompetent and unqualified VA employees.