[nwrep]

their customer service (corporate, not drivers) was far less than helpful.

I am wondering why you would need to contact their corporate staff? Can you disclose the reason?

[posterchild]

Saw possible (but inconclusive) evidence that my acct was hacked. A little benign information from them would have helped resolve the mystery - they had no interest in being helpful.

Another time, I reported a driver who accepted my request for a ride but then demanded I cancel once he called and found out my destination.. (he didn’t like the destination but he didn’t want to leave the airport queue which he would have to do if he cancelled it himself.) Only got a stupid form letter which seemed to snow a lack of comprehension.