Nope the CEOs customer relation gal called me back yesterday and confirmed that was their policy. I asked why they were on hardball the night before and that after 30 years them lying to me meant I couldn’t trust them anymore.
Said she would highlight the concerns to the marketing team - then I told her I expect accountability for the CEO and other execs that made the decision. Executive committee needs in on this and we as owner members need to exercise our votes and call for no-confidence. Trying to see what it would take to drive new candidates for the next election.
Your answer from USAA’s rep , and your reply to that rep (basically, No. You are lying and We know you are lying because you advertise on ABCNNBCBS all the time.) is essentially the same thing I told my banker rep who called when I canceled some retirement accounts.