Let me guess, more than a bag of peanuts right?
If it’s that fast, it’s a very big check.
7-10 million.
I wonder if they gave the lady her dead bunny back.
That will let him sexually assult enough people that he can die with a smile on his face.
Sick.
That was quick! $$$$$$$$$$$$$$$4
Btw, I have not seen a conclusive update of the identities of the four United employees-could someone enlighten me?
Maybe he’ll file criminal charges now against Chicago and the police force?
No?
Huh...
In before the several people who said here that he would not collect a penny because of the fine print on the back of his ticket. Kudos for those who correctly predicted that it would never go to trial, with United paying out a lot to keep from going through disclosure.
And on Delta airlines, the guy sitting next to you will put some cream in your coffee.
Good for the Doc!
The settlement should also include the FIRING of UAL doofus CEO.
DAO: (Interrupting) I'LL TAKE IT!!
I wonder how much a beating on an airliner is worth these days...???...
And consider that United apologized, the CEO lost his promotion and likely will be gone in the coming days or weeks, United has changed multiple policies, even now saying no employees bumping paid passengers, paying more to bump people, etc. They say they will abide by ticket that didn't allow bumping after boarded, etc. Further, the police were suspended, hopefully they will soon be charged with assault. And the aircrew, fired soon as well. Anyway, by all accounts what United did was wrong and illegal, they admitted as much, changed policies so it wouldn't happen again, so why defend them and trash the doctor, the victim? Makes no sense. Again, it could have been you or any one of us or our families.
I admit I side with the customer, but I travel almost every week. I see the good and bad that occurs on planes and this one was so incredibly over the top that it was shocking.
Dear A Message,
Each flight you take with us represents an important promise we make to you, our customer. It's not simply that we make sure you reach your destination safely and on time, but also that you will be treated with the highest level of service and the deepest sense of dignity and respect.
Earlier this month, we broke that trust when a passenger was forcibly removed from one of our planes. We can never say we are sorry enough for what occurred, but we also know meaningful actions will speak louder than words.
For the past several weeks, we have been urgently working to answer two questions: How did this happen, and how can we do our best to ensure this never happens again?
It happened because our corporate policies were placed ahead of our shared values. Our procedures got in the way of our employees doing what they know is right.
Fixing that problem starts now with changing how we fly, serve and respect our customers. This is a turning point for all of us here at United – and as CEO, it's my responsibility to make sure that we learn from this experience and redouble our efforts to put our customers at the center of everything we do.
That’s why we announced that we will no longer ask law enforcement to remove customers from a flight and customers will not be required to give up their seat once on board – except in matters of safety or security.
We also know that despite our best efforts, when things don’t go the way they should, we need to be there for you to make things right. There are several new ways we’re going to do just that.
We will increase incentives for voluntary rebooking up to $10,000 and will be eliminating the red tape on permanently lost bags with a new "no-questions-asked" $1,500 reimbursement policy. We will also be rolling out a new app for our employees that will enable them to provide on-the-spot goodwill gestures in the form of miles, travel credit and other amenities when your experience with us misses the mark. You can learn more about these commitments and many other changes at hub.united.com.
While these actions are important, I have found myself reflecting more broadly on the role we play and the responsibilities we have to you and the communities we serve.
I believe we must go further in redefining what United's corporate citizenship looks like in our society. You can and ought to expect more from us, and we intend to live up to those higher expectations in the way we embody social responsibility and civic leadership everywhere we operate. I hope you will see that pledge express itself in our actions going forward, of which these initial, though important, changes are merely a first step.
Our goal should be nothing less than to make you truly proud to say, "I fly United."
Ultimately, the measure of our success is your satisfaction and the past several weeks have moved us to go further than ever before in elevating your experience with us. I know our 87,000 employees have taken this message to heart, and they are as energized as ever to fulfill our promise to serve you better with each flight and earn the trust you’ve given us.
We are working harder than ever for the privilege to serve you and I know we will be stronger, better and the customer-focused airline you expect and deserve.
With Great Gratitude,
Oscar Munoz
CEO
United Airlines
This can’t be true. The “legal experts” on here vowed that United’s lawyers would make mincemeat of him in court. And it was implied that he would end up paying United money.
We will never know any of the “details” of this settlement, but we should be able to “take note” of the “change in the lifestyle” of Dr. Dao. BTW a Cessna Citation X goes for about $23 million. So there’s one benchmark.