So? He had a ticket, a reserved seat, and a boarding pass. If they double-sold the seat, the guy with the boarding pass who is already sitting in it should have priority.
Regardless of his personal issues that have nothing to do with him getting beat up.
In fact, the issue here is that United initially solved the over-booking problem.
Then they ask for 4 more passengers to give up their seats for a flight crew to board because they needed to get to Louisville for a next day work assignment.
That is United’s problem. The doctor wasn’t removed because the flight was over-booked but was removed for a flight crew.
United should have kept upping the money offer until 4 people volunteered. Surely at 1,000, 2,000, 5,000 or $10,000 offer, 4 people would volunteer to give up their seats.
My understanding is that they made a last minute decision to displace passengers for crewmembers they needed to transport. Not good
optics.