Agree on the English. We actually have to approve admins they hire in India based on a telephone conversation about basic administrative tasks. If we can’t understand them, they don’t get hired. That’s pretty sad, if you ask me.
This is also a problem with “leadership.” Even our managers tell us, “Just hire an offshore resource, burn through them, and you can discard them after 3 months.” This is unfortunately the mentality today.
Major corporation subsidiary in our area almost went under because their call center was indecipherable. But “All” of these people were called by their sponsore “fluent - native” at the 4+ level. It was a joke. The culture of their countries ensured that they could pressure/purchase their way to a recommendation.
It’s one thing to be able to hold a restaurant conversation. It’s quite another to explain technical processes, steps, and design.