Lowe's delivery driver replaced after customer said they didn't want a black man to bring goods

The Daily Mail ^ | 10 Aug 2015 | Tom Wyke

[riverdawg]

“The customer told reporters that she could ask for whatever she wanted.”

Customers can ask for whatever they want, but that does not require a business to give it to them.

[Izzy Dunne]

Correct, correct, and correct.

Yes, you have a racist customer, but why make it public?

And how fragile is the driver if this one jerk leaves him “devastated”?

[CSM]

I’d wager that they just schedule black drivers to deliver to areas with black customers, without even having a customer request.

[the_individual2014]

As a person of a certain color, its their house and their rules, if I was a business owner though I would have told them to take a hike and I would not have disrepected one of my hard working workers, and they are free to come to the store or go somewhere else.

[I want the USA back]

So what? don’t use this to accuse the rest of Americans of racism.

[Vendome]

[Vendome]

I would fire that manager.

[funfan]

I do not think it is racist for the woman to have asked for a white person. Just like I don’t think it is racist to PUSH BACK on the plan by HUD to put people based on color into neighborhoods that they could not afford to be in.

I do not think it was right for her information to be leaked
out.

[ColdSteelTalon]

I smell lawsuits in the wind...

[OKSooner]

The manager was fired, not for making it public, but for accommodating the racist request in the first place. And rightfully so. The manager’s response to the idiotic request should have been that the delivery would be made by the driver assigned to that route (whoever that driver was), and that if the customer did not want to accept delivery for whatever reason, she was free to refuse delivery, take her business elsewhere, and pay a restocking fee.

Is it okay if I say again what you just said?

[Stevenc131]

Gonna wait to see before believing. I worked in NW Fla (aka Lower Alabama) in the early 70s at a furniture warehouse. Every single delivery person was black except for me. I never heard of a single person refusing a delivery or asking for a different driver. And again, this was the early 70s.

How dumb would you have to be to pay for items and not let someone deliver them? These days you’re lucky to get your items at all.

[dfwgator]

He was.

[silverleaf]

this

[Starstruck]

Bingo. And not only that, if the driver was “devasted” by the existence of one racist customer, then he’s too flaky to drive a truck safely.

My guess is that a black truck driver would not use the word "devastated" (just like you couldn't). That was a reporter word. He was probably "pissed" he was pulled off his route.

[dfwgator]

Well it’s not like the driver was likely to get a tip anyway.

[UCANSEE2]

Shoe on the other foot.

Black customer demands black driver.

White driver's reaction ?

"

[GOYAKLA]

Unless ones’s business is baking cakes!

[OKSooner]

I’m not sure whether I’d fire this manager for one act of stupidity, but if I did I’d consider the driver as a replacement for him if he’s qualified.

[Tijeras_Slim]

if the driver was “devasted” by the existence of one racist customer, then he’s too flaky to drive a truck safely.

Home Mart guys are made of sterner stuff.

[Sir Napsalot]

Don’t think this is believable.

One woman customer complained, and the black delivery driver is fired/let go.

/Riiiiiight, if only my local Lowes is as good responding to customer complaints