“this is what happens when you treat customers as cash cows, instead of as customers.”
Those of us on this side of the antenna talk about this as though we know who their customers are.
We don’t.
We’re their product.
Their customers were advertisers, paying for eyeballs.
They thought our eyeballs were free, and when the exposure numbers dropped they increased the exposure time.
I worked at Kodak when the tipping-point decision was made: they decided retailers were the customers, not the people actually using the product. Oops. Worldwide top brand vanished, miles of manufacturing bulldozed.
Ditto here.
You’re not a TV customer, you’re the product.
And they don’t realize their “product” can just walk away.
For the last 9 years, I had “TV” for just 6 months. Ads suck. I’m not a product. I’ll pay for what I want, when I want it, no ads.
Choose to be the customer.
Everyone says that LIVE sports is the one thing that people will pay for. Maybe, but the average baseball or football game is 3 hours, with maybe 30 minutes, at best, of action. I'll record a 1PM NFL game...do something useful/active for three hours, then sit down and and watch all the important stuff in a half hour. I make sure not to hear/see the score, and I'm fine.
I do end up getting a new remote from my cabe company about every 3 months, because the touch pad wears out really fast. But it's free..
Great, and eye-opening, perspective on this. Thank you.
You're right.