I used to be a preferred Comcast customer - the kind that pays for everything. Once I started cutting back, problems started - slow internet, spotty reception, etc. Finally, I dropped TV altogether. The, the real problems started. My internet became unstable. I had to reboot my router and modem 2-4 times a day.
Service calls in November and December ($40 each) failed to solve the problem. Then last week, my internet quit. The customer service rep in New Delhi was unable to resolve the problem. Another service call, arrived TWO DAYS after scheduled date without notice. They threw a new wire across my roof, but the problem persists, but a reduced rate.
And you ask me why I’m switching to Verizon? Don’t expect miracles, but has to be better.
Why?
Comcast and Verizon Merge Without Merging
Comcast sells Verizon wireless plans and advertizing. My wife is an account exec for Comcast. Monday, she is resigning. Been praying for her to leave them for months and months. They are evil.