Moochelle and her mother are playing good cop, bad cop.
Don't think Grandma is thinking up all the complaints and badgering by herself. Mooch is the one in control of that relationship when it comes to bitching at hotel staff and all security drones.
Empress Aura must always publicly appear to be polite, benign, appreciative, soft-spoken, generous and patient.
So Grandma is taking care of the down-and-dirty while Moochella Cruella remains above it all, always.
Leni
Leni