And I’ve always heard the opposite. That Comcast is the biggest suck.
I’ve had Time Warner for better than 20 years, and I love ‘em. They have local call centers, and they have usually reliable service techs when I need ‘em to come out for things.
I’ve looked in the past at dumping them for Dish or Direct TV, but then I talk to the poor suckers who have those providers.
But dittoes on your Netflix and Google comments. Soon - very soon - the way we view TV will not be by cable or satelite. And I’ll be happy, happy, happy at that.
Yes, the rationale behind this is that it’s about ‘bandwidth’, not cable TV. 20 years ago, the internet was like radio in 1930, a pretty cool invention that no one knew how to make money from. Cable TV was just a bigger version of off-air TV, but things will get real interesting, and in the end you may end up with Verizon or Google as your bandwidth provider, regardless of whether it’s web, voice, or video.
The last time I called TWC, the man I spoke with did not speak English well and obviously did not understand it well either. Eventually, he came up with the standard, “let me schedule a technician” when it was not applicable at all. I have only noticed the non-English CSRs over the last 6 months.