I have had Comcast for over 15 years. I have never had a customer service problem or any issue with getting answers or resolutions. Their service is pricey but we have always been able to work a deal with them to get more value for our money when we renew. I know there have to be folks who have problems with Comcast but it is by no means universal.
My last straw with Comcast was after I had canceled my service and a Comcast tech came to my home to take back my digital TV box.
A month later I got a nasty letter from them accusing me of stealing the box, along with a bill for its $869 cost.
Won’t tell you how many calls I had to make over that screaming at idiots. The box turned up on a truck someplace in Maryland two months later. Turned out their tech had never logged it back in.
“I have had Comcast for over 15 years. I have never had a customer service problem or any issue with getting answers or resolutions. Their service is pricey but we have always been able to work a deal with them to get more value for our money when we renew. I know there have to be folks who have problems with Comcast but it is by no means universal.”
We are into our 4th year, and our results re similar.
They had a big price increase a few years ago, I told them that we were going to cancel our contract until they reduced the price. They did and added services like HBO and its competitors. We seldom use any of that.
We have a local office, and I learned quickly not to go on line with a problem and talked with some nice person in India, who was nice but didn’t/couldn’t/wouldn’t help.
So I go to their local office, describe my problem, and they schedule a repairman usually within days or later that day.
The repair guys are basically local, living within 20 miles.
They are polite, knowledgeable, listen to you and resolve the problem or install the new equipment.
I got static from one after our contractor removed the old phone company box which was decades old, when our home was repainted last summer. The old box and the old phone lines were causing some problems.
The Infinity guy, who came out said he could not service us without the old phone box and lines. I told him that he could take the modem back with him as I was cancelling my service due to him not working with me. When he started again, I told him about my wife’s office where Infinity redid the outside wiring, box and connections, so I knew it could be done. I told him to wait at my porch as I retrieved their old modem. Apparently, he had done some work with my wife’s office and its refitting.
Then, he got creative and made the system work, using the Old phone lines.
When Infinity updated our modem, it wouldn’t work. So I went to the office and got an apt for the next day.
That repair guy was great. Before, he exchanged the modems, I told him about the old inside/under the house phone wires. Then, he did some new wiring and disconnections. Then, he exchanged modems and got the new one on line.
The internet here and our two new phone lines are better than ever.
The old phone system was non functional about 50% of the time. The system was so bad, that my wife, often, was not able to call me on her separate line/phone in the same house vice/versa.