“She spent 7 hours in the effort!?”
I can’t answer fro her, but from years of experience I can tell you she does everything the right way. I suspect that she’s found that’s the best way to not get zinged. So, in her life every “I” is dotted and every “t” crossed.
If I was to close an account I’d make certain that every auto-deduction was properly transferred first as there’s really no telling what the bank will do with them if you don’t and secondly not wanting to transfer all the other auto-deductions. Since she can’t cancel this one she has reluctantly decided to change banks as well, to prevent her bank from simply moving the auto-deduction from one account to another. That is why I suspect she persevered as long as she did; not wanting to change banks and having to change all the other auto-deductions.
“...and having to change all the other auto-deductions.”
Exactly. Many of us probably have our accounts set up that way. Makes it very convenient at the end of the month...just tallying up the automatic payments rather than writing checks and mailing them.
It would be a nightmare to cancel and restart those...especially if changing checking accounts and banks at the same time.