[TomGuy]

receptionist reportedly spent two hours on the phone with the insurance company seeking answers, but got none

Well, of course, she isn't going to get answers from them. She called the wrong number. The correct number is the IRS Special Bureau of Obamacare Surgical and Medical Approval or Disapproval Determinations [IRSSBOSMADD, for short].

The IRSSBOSMADD phone number is BR5-49. If circuits are busy, please place your call later. Your call is very important to us. If this is an emergency, please dial 9-1-1. If you have questions, stay on the line and an operator will be with you shortly. Otherwise, check for answers on your website: healthcare.gov. {click, disconnect}

[tet68]

If you have questions, stay on the line and an operator will be with you shortly. You are Number 125,352 in line.