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Software design, not just demand, may be behind health exchange glitches, experts say
NBC News ^ | October 3, 2013 | Phil Galewitz and Jay Hancock, Kaiser Health News

Posted on 10/03/2013 5:26:27 PM PDT by Oldeconomybuyer

Three insurance companies confirmed Thursday that they have enrolled customers through the federal online marketplace created by the health law, but the numbers were meager and signup frustration continued for many people.

“This is not solely a traffic issue,” said Dan Mendelson, CEO of consultant Avalere Health. “There are more underlying issues that have to be resolved.”

“This is not a glitch. A glitch is a minor problem,” said Robert Laszewski, a consultant and former insurance executive. “The real story is that the Obamacare computer systems simply are not working.

(Excerpt) Read more at t.nbcnews.com ...


TOPICS: Constitution/Conservatism; Government; News/Current Events; Politics/Elections
KEYWORDS: obamacare; trainwreck
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Train wreck.
1 posted on 10/03/2013 5:26:27 PM PDT by Oldeconomybuyer
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To: Oldeconomybuyer

So like they didn’t bother to test out the software before going on-line with it? Huh?


2 posted on 10/03/2013 5:27:44 PM PDT by SkyDancer (Live your life in such a way that the Westboro church will want to picket your funeral)
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To: Oldeconomybuyer

Well after development, testing, and deployment, you know, after all that has been accomplished, you can always go back and re-visit the DESIGN. Fixing that will be easy, right?


3 posted on 10/03/2013 5:28:40 PM PDT by ClearCase_guy (21st century. I'm not a fan.)
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To: Oldeconomybuyer

On the Mn site there is a field to enter your telephone number. You had to type in EXACTLY the area code, surrounded by parentheses, then three digits, a dash, then the last four digits. If you missed any of this the whole form was reset and you had to start over from scratch.


4 posted on 10/03/2013 5:32:19 PM PDT by DManA
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To: Oldeconomybuyer
I was told they road-tested it.


5 posted on 10/03/2013 5:32:42 PM PDT by LyinLibs (If victims of islam were more "islamophobic," maybe they'd still be alive.)
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To: Oldeconomybuyer

Was it SAP?

Seriously, looks like no testing and no stress testing was done.


6 posted on 10/03/2013 5:34:49 PM PDT by Liberty Ship ("Lord, make me fast and accurate.")
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To: Oldeconomybuyer

“Give us 3 more years and $10B and we’ll have most of the bugs worked out.”


7 posted on 10/03/2013 5:35:42 PM PDT by ClearCase_guy (21st century. I'm not a fan.)
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To: Liberty Ship

SAP is a CRM.

Seriously though, SAP is a large “customer relationship management” package. It can be complex to setup.


8 posted on 10/03/2013 5:38:25 PM PDT by Ray76 (Get thee behind me, Obama.)
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To: Oldeconomybuyer
NBC, covering for the Clown. Again.
9 posted on 10/03/2013 5:38:28 PM PDT by SoFloFreeper
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To: Oldeconomybuyer

I’ve been in systems networking for 25 years. The idea that this is a glitch is laughable. This is an epic disaster. And to think they three years and billions of dollars to build it. Talk about incompetence.


10 posted on 10/03/2013 5:39:14 PM PDT by nhwingut (This tagline is for lease)
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To: Oldeconomybuyer

Hmmm... Looks like the Project Orca programmers did find employment after last year’s election.


11 posted on 10/03/2013 5:40:15 PM PDT by ConstantSkeptic (Be careful about preconceptions)
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To: nhwingut

Yesterday someone posted a link go GitHub where the source code is supposedly posted.


12 posted on 10/03/2013 5:40:35 PM PDT by DManA
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To: Oldeconomybuyer

Did Barrycade hire foreigners to design the websites? Hubby’s experience is that foreigners have no clue how things work globally and tend to create more glitches than they fix.


13 posted on 10/03/2013 5:41:12 PM PDT by petitfour
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To: ClearCase_guy

Exactly. John MacAfee said earlier this system will be a hacker’s dream. So many moving parts, so many interfaces. 3 years since the law passed but I wonder when development actually began, not to mention the thousands of changes along the way. whew..


14 posted on 10/03/2013 5:41:27 PM PDT by SueRae (It isn't over. In God We Trust.)
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To: Oldeconomybuyer

Your tax dollars putting H1B Visa holders to work.


15 posted on 10/03/2013 5:44:55 PM PDT by SecondAmendment (Restoring our Republic at 9.8357x10^8 FPS)
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To: SueRae

I read McAfee article and just wait until thousands of people have their identity stolen though a fake Obamacare site or hackers steal information via a poorly designed website with huge security issues...

Enrollment will drop even faster...


16 posted on 10/03/2013 5:48:40 PM PDT by Popman (Liberal wars are about killing people for humanitarian reasons...)
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To: ClearCase_guy

You are such the humorist. This is postmodern software. Design is so retro. It’s the deconstruction that really matters.


17 posted on 10/03/2013 5:57:04 PM PDT by Springfield Reformer (Winston Churchill: No Peace Till Victory!)
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To: Oldeconomybuyer

Sure. They always blame the software first.


18 posted on 10/03/2013 5:58:12 PM PDT by McGruff (Umm.)
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To: Liberty Ship

It was built on an open source lamp framework that is not suited to this scale of project.

You can download the software at github


19 posted on 10/03/2013 6:01:38 PM PDT by willyd (I for one welcome our NSA overlords)
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To: Springfield Reformer
This is postmodern software. Design is so retro. It’s the deconstruction that really matters.

I bet they hired @Devops_Borat.

20 posted on 10/03/2013 6:02:41 PM PDT by tacticalogic ("Oh, bother!" said Pooh, as he chambered his last round.)
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