Maybe I come from a high-tension urban jungle but I find no fault in the 911 operator at all. Listened once, and read the transcript. The operator has to determine the problem and the peripheral situation, get through the caller’s alarm or hysteria, assess the immediate danger to caller or anyone else on scene, get the location, and decide how the caller ought to proceed until police arrive (ie, take shelter, stay with people, defend self...). The operator has to focus and get the caller focused. This is no simple task and it’s no time for “sympathy” either.
Further, the operator had determined that the caller was with neighbors, was in no imminent danger.
A cool, calm demeanor is a pretty effective quality in a 911 operator.
His demeanor was aloof, not calm.
Sure. . .and telling her that they will get around to sending a car when they have time is hardly a proper response when faced with a frantic, kidnapping victim that just escaped after 10-yrs captivity.
I believe 911 Dispatcher is a Democrat.
I believe 911 Dispatcher is a Democrat.
That's my opinion, too. Maybe because I used to live in high crime areas, too, and have called 911 many times.