Agree with posts that the dispatcher was cold. I understand “protocol” too but you could hear the cry for help, for reassurance, for comfort....not wanting to let go of someone from the outside world.
The dispatcher might want to think about this for a bit and learn from it. What’s done is done, but it is too bad Amanda got this dispatcher. I’ve heard 911 replays before where the dispatchers are at least human.
It sounded like the dispatcher thought it was a prank call, understandable in a way but still no excuse.