You should have raised holy hell.
No they should contact a lawyer and have him contact the hospital with the threat of a potential lawsuit for turning away a person with a medical problem.
You’d be amazed how fast you can get a response when you call an organization and say, “Who do I talk to about a lawsuit against you and the hospital?”
I’ve have responses that passed the Speed of Light in return time.
My Vet responds faster for my horses....