The Amazon effect coupled with poor service of the retailer. In ten years Amazon or operations like it will dominate the retail market. Ops like Home Depot will survive because some stuff you need now, same thing with Staples, but big purchase appliances,electrics, computers will all be from an Amazon type op. Exceptions exist. In the NYC area P.C. Richard prospers because of competitive pricing, excellent support, and sales guys who are old school. Here on L.I we also have a couple of independent retailers who prosper for the same reasons.
I’m wondering if there won’t be a market for showrooms so people can touch products before ordering. Would have to be paid for by rental of space from the equipment manufacturers for displays.